Arik Air, West Africa and Central Africa’s leading airline, has introduced a new online check-in service to further boost its passenger experience. The service is aimed at customers who want a streamlined travel experience by reducing queuing times at the airport, especially for those travelling without check-in baggage. The new service is designed to provide customers with the ability to check-in from 24 hours to 3 hours before their flights, select their seats and print a boarding pass. Passengers with baggage to check-in can still check-in online and proceed to the check-in counters at the airport for baggage drop and standard security checks. The service has been introduced in Arik Air’s international locations- Johannesburg, London and New York- as well as the key domestic locations of Lagos, Abuja and Port Harcourt, with full network coverage of domestic and regional locations to be progressively rolled out in the coming months. Guests should visit www.aikair.com for full details of the online check-in service.
The addition of an online check-in service is part of a raft of online initiatives that Arik Air is introducing to enhance its online offering and customer experience. Commenting on the service, Chris Ndulue, Arik Air’s managing director/executive vice president, said “We believe that the addition of the online check-in service will offer greater flexibility for our guests and is just one in a long line of upgrades to our technology offering we will be releasing over the coming months.
“As the number one airline in Nigeria we have an obligation to our guests to ensure we utilise all forms of technology to improve our customer experience.”
Arik Air (www.airkair.com) is Nigeria and West Africa’s largest airline and operates mainly from two hubs at Murtala Mohammed Airport Lagos and Nnamdi Azikiwe International Airport Abuja.
It operates a fleet of 23 state-of-the art regional, medium haul and long haul aircraft including two Airbus A340-500 making the airline the first operator of the wide bodied aircraft in Africa.
The airline currently serves 20 destinations across Nigeria as well as Accra (Ghana), Banjul (Gambia), Dakar (Senegal), Freetown (Sierra Leone), Monrovia (Liberia),and Douala (Cameroon), Luanda (Angola), Kinshasa (Congo Democratic Republic), London Heathrow (UK), Johannesburg (South Africa) and New York JFK (USA).
Article Accerdited to: Businessday
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